Cash Use Outreach Survey
The MBTA wants to learn more about why riders use cash to pay their fares onboard buses and the Green Line. We are visiting bus stops around the MBTA service area where we see lots of cash payments onboard the buses. Our question: why are you paying cash onboard?
We will be sending teams of surveyors to the stops at different times of day and days of week to get a random sampling of our riders. Riders who agree to participate in the survey will be asked about their cash usage habits onboard MBTA vehicles, as well as their ability to access things like smartphones, which will be a new payment method under AFC 2.0.
The goal of the survey is to determine why our riders are using cash, so we can ensure they maintain access to the T once we end onboard payment (learn more about why we’re removing cash payments here). We hope to gain some additional insight into the reasons why our customers use cash, to inform our analysis of where to place new fare vending machines and retail locations.
Check below to see if we’re visiting your bus stop and when. We’ll be updating this list as we schedule more locations.
Are you interested in participating, but don’t live near one of the chosen stops? You can take our survey online.
Blue Hill Ave @ Ellington Street; 7:00-9:00am
Broadway @ Everett Square; 2:00-4:00pm
Dudley Station; 2:00-6:30pm
Mass Ave @ Pearl Street; 7:00am-12:00pm
Meridian Street @ Havre Street; 10:00am-12:00pm
Broadway @ Yeamans Street; 2:00-4:00pm
Meridian Street @ Havre Street; 4:30-6:30pm
Meridian Street @ Havre Street; 7:00-9:00am
Blue Hill Ave @ Ellington Street; 2:00-4:00pm
Blue Hill Ave @ Woodrow Ave; 7:00-9:00am
Blue Hill Ave @ Woodrow Ave; 10:00am-12:00pm
Blue Hill Ave @ Mattapan Library; 2:00-4:00pm
Blue Hill Ave @ Mattapan Library; 7:00-9:00am
O’Calligan Way @ Holyoke Street; 2:00-4:00pm
Pearl Street @ Williams Street; 4:30-6:30pm
O’Calligan Way @ Holyoke Street; 4:30-6:30pm
Warren Street Station, Brighton; 10:00am-12:00pm
Poplar Street @ Washington Street; 7:00am-12:00pm
Washington Ave @ Broadway; 2:00-4:00pm
Watertown Yard; 7:00am-12:00pm
Clarendon Hill Busway; 4:30-6:30pm
Forest Hills Busway; 10:00am-12:00pm
Warren Street @ Sunderland Street; 10:00am-12:00pm
Ashmont Busway; 2:00-4:00pm
Hyde Park Ave @ Oak Street; 2:00-4:00pm
Maverick Station; 2:00-4:00pm
Dudley Station; 10:00am-12:00pm
Bellingham Square; 10:00am-12:00pm
Sullivan Square Busway; 2:00-4:00pm
Broadway @ Everett Square; 10:00am-12:00pm
Haymarket Busway; 10:00am-12:00pm