Cash Use Outreach Survey

The MBTA wants to learn more about why riders use cash to pay their fares onboard buses and the Green Line. We are visiting bus stops around the MBTA service area where we see lots of cash payments onboard the buses. Our question: why are you paying cash onboard?

We will be sending teams of surveyors to the stops at different times of day and days of week to get a random sampling of our riders. Riders who agree to participate in the survey will be asked about their cash usage habits onboard MBTA vehicles, as well as their ability to access things like smartphones, which will be a new payment method under AFC 2.0.

The goal of the survey is to determine why our riders are using cash, so we can ensure they maintain access to the T once we end onboard payment (learn more about why we’re removing cash payments here). We hope to gain some additional insight into the reasons why our customers use cash, to inform our analysis of where to place new fare vending machines and retail locations.

Check below to see if we’re visiting your bus stop and when. We’ll be updating this list as we schedule more locations.

Are you interested in participating, but don’t live near one of the chosen stops? You can take our survey online.

Survey Locations

  • Wednesday 5/15

    • Blue Hill Ave @ Ellington Street; 7:00-9:00am

    • Broadway @ Everett Square; 2:00-4:00pm

    • Dudley Station; 2:00-6:30pm

  • Thursday 5/16

    • Mass Ave @ Pearl Street; 7:00am-12:00pm

    • Meridian Street @ Havre Street; 10:00am-12:00pm

    • Broadway @ Yeamans Street; 2:00-4:00pm

  • Friday 5/17

    • Meridian Street @ Havre Street; 4:30-6:30pm

  • Monday 5/20

    • Meridian Street @ Havre Street; 7:00-9:00am

    • Blue Hill Ave @ Ellington Street; 2:00-4:00pm

  • Tuesday 5/21

    • Blue Hill Ave @ Woodrow Ave; 7:00-9:00am

    • Blue Hill Ave @ Woodrow Ave; 10:00am-12:00pm

  • Wednesday 5/22

    • Blue Hill Ave @ Mattapan Library; 2:00-4:00pm

  • Thursday 5/23

    • Blue Hill Ave @ Mattapan Library; 7:00-9:00am

    • O’Calligan Way @ Holyoke Street; 2:00-4:00pm

    • Pearl Street @ Williams Street; 4:30-6:30pm

    • O’Calligan Way @ Holyoke Street; 4:30-6:30pm

  • Friday 5/24

    • Warren Street Station, Brighton; 10:00am-12:00pm

  • Wednesday 5/29

    • Poplar Street @ Washington Street; 7:00am-12:00pm

    • Washington Ave @ Broadway; 2:00-4:00pm

  • Thursday 5/30

    • Watertown Yard; 7:00am-12:00pm

    • Clarendon Hill Busway; 4:30-6:30pm

  • Tuesday 6/4

    • Forest Hills Busway; 10:00am-12:00pm

    • Warren Street @ Sunderland Street; 10:00am-12:00pm

    • Ashmont Busway; 2:00-4:00pm

  • Wednesday 6/5

    • Hyde Park Ave @ Oak Street; 2:00-4:00pm

    • Maverick Station; 2:00-4:00pm

  • Thursday 6/6

    • Dudley Station; 10:00am-12:00pm

  • Friday 6/7

    • Bellingham Square; 10:00am-12:00pm

  • Wednesday 6/12

    • Sullivan Square Busway; 2:00-4:00pm

  • Friday 6/14

    • Broadway @ Everett Square; 10:00am-12:00pm

    • Haymarket Busway; 10:00am-12:00pm

Access, surveySam Johnson