Equal Access for Everyone

Introducing a new fare payment system gives us the opportunity to address some of the inequities presented by our current system, and build a more accessible MBTA for everyone.

People with Disabilities

Customers with disabilities will have more consistent access to MBTA service:

  • All new fare gates will be wider, including 81 new accessible gates at subway stations, a 24% increase in the number of accessible gates

  • New fare vending machines featuring high contrast mode, audio instructions, and privacy mode for users who are visually impaired or have low vision

  • New fare vending machines are designed to be easy to use for people who use wheeled mobility devices and people with limited dexterity

  • The new website and mobile app will meet digital accessibility standards and undergo a compliance audit

  • Our new technology is flexible enough for future integrations with paratransit and on-demand paratransit programs

People Who Speak Different Languages

If you speak Spanish, Portuguese, or Chinese as your first language, you are among a large population of our riders—and, you’ll be able to make fare purchases and manage your account in your preferred language at fare vending machines, in our app, online, and over the phone.

People Without Bank Accounts

Whether or not you use credit and debit cards in your day-to-day life, you will still have access to our fare system. While we’re eliminating onboard cash payments, you can still use cash at all fare vending machines and retail sales locations. We’re also expanding the network of places where you can reload Charlie Cards.

Seniors

With this new system, we’re also able to address some of the changes most requested by people 65 and older, including:

  • Senior Charlie Cards will no longer require a photo of the cardholder for their security

  • Senior passes will be easier to buy and renew

  • Our new technology is flexible enough for future integrations with paratransit and on-demand paratransit programs