The only fare system that works is a fare system that works for you, and we want you to tell us what you need.
What We Want Your Feedback On
Your input can influence this process, and there are a few ways for you to get involved. We’ll be at public meetings, at MBTA stations and on vehicles, and reading through online feedback.
We’ll be asking you about this new technology, and about how we’ll be updating our policies about data use, privacy, system access, and more.
Provide Feedback on Policies
How We Engage Stakeholders
Here are some of the ways we’ll be gathering feedback from communities that may be most impacted by these changes. And a map of where we’ve been so far.
Rider Focus Groups
The impact of AFC 2.0 will vary by mode. For example, changes to how you pay your fare on the Orange and Red lines won’t be as big as changes to the Green Line and Commuter Rail.
We’ll host focus groups with riders across modes to ensure that the new system works for you as much as it works for us.
Municipal Partner Workshops
As part of AFC 2.0, we’ll be expanding our network of fare vending machines to increase access to places where you can buy Charlie Cards.
We’ll be hosting workshops with people who know where the best sales locations are in their cities and towns, and can provide input to help us make informed decisions.
We want to meet communities where they already are.
We’ll be attending community meetings throughout the region, where we can share details about AFC 2.0 and answer questions about implementation. Let us know if there’s a meeting in your community we should attend.
Policy Development Working Group
Feedback from local transit advocates helps us understand how proposed changes may impact local communities.
We host bi-monthly meetings where we can work together to identify opportunities for outreach, brainstorm policy solutions, and react to proposed policies.
Public Advisory Meetings
We’re also hosting our own meetings in different communities throughout the region to gather feedback on policy changes and any concerns or questions you may have about AFC 2.0 in general.
Meetings are in the evenings on a quarterly basis. We hope you can attend to share with us how these changes will impact your daily life and your trips on the T.
Our Guiding Principles
We will hold ourselves accountable to the outreach process
We will prioritize input from the communities and people most impacted by changes to MBTA policies, so that we can:
Identify the opportunities and concerns that are the root cause of problems
Establish processes to answer questions that we cannot immediately answer
Recognize the disagreements that come along with proposals, and leave space for that dialogue
We will be accessible and proactive
We will actively seek input from our customers and meet them where they are by:
Hosting frequent, accessible community events
Creating accessible digital tools for online feedback
Interacting with our customers while they are riding our trains, buses, and ferries
Actively seeking feedback from the communities most impacted by these decisions
Bringing feedback about the project and the organization to relevant leaders and decision makers at the MBTA
Providing information on this project in multiple language
We will be transparent about our decisions
We will share clear and accurate information about this project, our decisions, the data we use in our decision-making process, and how people can provide feedback.
We will be iterative
This process involves multiple stages and rounds of feedback. We will:
Provide opportunities for input on technology and policy development
Understand that as we identify problems, they may be interrelated, and that we might be able to solve issues in one area by making changes somewhere else
Develop strong relationships with community organizations so they can consistently provide feedback before, during, and after implementation